Our mission is to be Earth’s most customer-centric company. Because of our mission, the customer is at the heart of everything we do. We are guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon.
Amazon’s Benefits for the Community
Amazon has created more U.S. jobs in the last decade than any other company. These are jobs that pay at least $15 per hour, more than double the federal minimum wage. We also invest in employees’ success—spending over $700 million to provide free skills training to employees and helping them further their careers in tech and in-demand roles such as cloud computing.
Our work also includes providing children and young adults from underrepresented and underserved communities access to computer science and STEM education through Amazon Future Engineer. We address immediate needs—such as reducing family hunger and homelessness and serving communities in need following natural disasters. We also make it easy for customers to support their favorite charity through AmazonSmile. We are committed to and invested in sustainability because it’s a win all around—it’s good for the planet, for business, for our customers, and for our communities.
Diversity and Inclusion
We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow.
Our Day One Philosophy
Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they’re looking for online and in person. From delivering fresh produce to their doorstep to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.
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